Confidentiality

All of our interactions will remain strictly confidential.  We will not share any information provided by you with anyone without your express consent unless you have told us that you are a harm to yourself or someone else in which case we would contact your GP. 

Availability

You may feel free to contact us outside of our scheduled sessions by phone or by email. We encourage you to stay in touch via email as this provides an easily accessible way for us to monitor your progress and to add extra insights during your journey. We will do our best to return all phone calls/messages and emails within 24-hours of receiving them (except when out of town or on holidays).

 Commitments and Integrity

If we make a promise to you, this promise will be kept – in the way promised and in the time frame promised. If, in exceptional circumstances only, we are unable to keep a commitment, we will notify you of this as soon as we know of the need for change. We will deal with you at the highest standards of integrity, honesty, professionalism, and respect. We will let you know if at any point in time we feel that our involvement is not likely to make a positive difference in your life and/or business. By the same token, we expect you to keep any promises or commitments made during our sessions, including homework.

Non-Judgment

We are not here to judge “right” or “wrong”. Our position as therapists is to help you get the life you want. As there may be times when you will share information that may make you vulnerable, We assure you that we will treat your choices and actions (past, present, or future) with respect.

Feedback

Give and ask for feedback as much as possible. Let us know when something is working for you, as well as when something is not. The earlier the better. If we ever do or say anything that upsets you or doesn’t feel right, please bring it to our attention so that we can resolve it as soon as possible. Our objective is to have a relationship that is fully open, honest, real and trusting!

Cancellations

It is important for us to keep our appointments, for your benefit, as well as the benefit of other clients. 24-hour notice is required to cancel an appointment; We reserve the right to charge the full fee for a session cancelled with less than 24-hours notice. If you are delayed for an appointment, please let us know on 07743316834